Frequently Asked Questions for Facilities

1. What documents are required to submit an order?
Typically, we require resident demographic information, Medicaid or insurance details, and a physician’s order if required for the item being requested. Our team will notify you if any additional documentation is needed.

2. Will WeCare bill Medicaid directly?
Yes. WeCare DME handles Medicaid billing on behalf of eligible residents, helping reduce administrative work for your facility while ensuring compliant processing.

3. When should I place monthly supply orders?
We recommend submitting orders 7–10 days before the next delivery cycle to allow time for verification, authorization (if needed), and scheduling.

📞 Need Assistance?

For questions or order support, please contact us:
Phone: (713) 389-5200

Fax: (713) 489-7207
Email: customerservice@wecaredmesupplies.com